Confidentiality and Privacy Policy

Effective Date: 2024-Sept-14

At Algomatic Labs, we are committed to protecting your privacy and ensuring that your personal information remains confidential. This policy outlines how we collect, use, and safeguard personal information, and the measures we take to comply with Canadian privacy laws, particularly the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Collection of Personal Information

We may collect personal information from you in various ways, including but not limited to:

- When you visit our website

- When you sign up for our services

- When you communicate with us by phone, email, or other means

- When you provide feedback or participate in surveys

Types of information collected:

- Name, business name, and contact information

- Billing and payment details

- IP addresses and browsing activity (via cookies)

- User preferences and service usage data

- Communications with AI phone agents or chatbots

2. Use of Personal Information

The personal information we collect is used for the following purposes:

- Providing and improving our AI automation services

- Managing your account and processing payments

- Responding to inquiries and providing customer support

- Ensuring the security and integrity of our systems

- Marketing and communication, subject to opt-out options

Consent: By using our services, you consent to our use of your personal information for the purposes outlined above. You have the right to withdraw your consent at any time by contacting us (see Section 8).

3. Disclosure of Personal Information

We will not sell, rent, or share your personal information with third parties, except in the following circumstances:

- With your explicit consent

- To third-party service providers who help us deliver our services (e.g., payment processors, hosting providers), subject to confidentiality agreements

- If required by law or legal proceedings

- To protect the safety and security of Algomatic Labs, our customers, or the public

International Transfers: If personal information is transferred outside Canada, we ensure that appropriate safeguards are in place to protect it, in accordance with applicable privacy laws.

4. Security of Personal Information

We take data security seriously. We implement industry-standard measures to protect personal information from unauthorized access, use, alteration, or disclosure. This includes:

- Encryption of sensitive data (such as payment details)

- Access control and authentication measures

- Regular security audits and vulnerability assessments

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once personal information is no longer required, we will securely dispose of or anonymize it.

6. Your Rights

You have the right to:

- Access your personal information

- Correct any inaccurate or incomplete information

- Request deletion of your personal information (subject to legal exceptions)

- Withdraw your consent to the processing of your data

- Lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated

To exercise any of these rights, please contact us (see Section 8).

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized services. By using our site, you consent to the use of cookies. You can control or disable cookies through your browser settings, but this may affect the functionality of the website.

8. Contact Information

If you have any questions or concerns about this policy, or if you wish to exercise your privacy rights, please contact us at:

Algomatic Labs  

Email: info@algomaticlabs.com  

Phone: (613) 801-6124  

9. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.